Twooting Episode #0074: Nelly Yusupova from WebGrrls.com

I enjoyed your most recent podcast, and I would love to see the customer interaction piece beefed up. Specifically, I am extremely interested in facebook vs twitter for customer interaction. I have found that Facebook offers an easy interface to talk directly to companies (and see other peoples' comments to the companies), while twitter relies on 3rd party apps and websites to allow users to truly keep track of what's being said by others about a company. Also, with twitter I cannot share something privately with a company (not all company comments should be shared publicly) unless the company is following me on twitter. if you look at ATT's new customer service twitter account, it's mostly just ATT telling people to DM them because they are now following that person. Finally, I do not want all of my comments to companies to appear on my public feed because oftentimes it would not be interesting to other people, but I am forced to share everything I say to a company with all of my followers. I would be really interested in hearing a roundtable discussion on facebook vs twitter for customer interaction. Thank you!

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